English for Customer Care is suitable for people who have directcontact with customers in a variety of contexts, including hotels,banks, helpdesks and call centres. Students learn the language skills, professional techniques, and specific strategies they need tocommunicate successfully in English with customers. Each unit ofEnglish for Customer Care addresses the different forms of customercontact, such as face to face meetings, telephone calls, and writtencommunication. The final unit presents the skills needed to solveproblems and deal with customer complaints effectively.
